Privacy policy

Last updated: February 9, 2025

This Privacy Policy describes how ThirdWall (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thirdwall.co.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Additional Information on Subscription Services

If you subscribe to our services, we will securely store your billing details to process recurring payments. You may cancel your subscription at any time through your account settings or by contacting us at charlie@thirdwall.co.uk.

Additional Information on Third-Party Tools and Data Processing

We use third-party tools to provide, analyze, and market our services, including:

  • Shopify (Order Processing & E-commerce Management)

  • Klaviyo (Email Marketing & Customer Engagement)

  • Google Analytics (Website Traffic Tracking & User Behavior Analysis)

  • Meta (Facebook & Instagram Ads) (Targeted Advertising & Remarketing)

These third parties process customer data according to their respective privacy policies. By using our services, you consent to such data sharing.

Additional Information on Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as:

  • Email marketing campaigns through Klaviyo

  • Targeted advertisements through Meta (Facebook & Instagram Ads)

  • Website traffic tracking via Google Analytics

You may opt out of promotional emails by clicking the 'unsubscribe' link in any marketing email we send you.

Additional Information on Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience, analyze site traffic, and serve targeted advertisements. These include:

  • Essential cookies for site functionality

  • Performance cookies for analytics

  • Marketing cookies for retargeting ads via Google and Meta

You can manage your cookie preferences in your browser settings. Disabling cookies may affect the functionality of our website.

Additional Information on GDPR & User Rights

If you are located in the UK or EU, you have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Restrict data processing

  • Withdraw consent for marketing

To exercise these rights, contact us at charlie@thirdwall.co.uk.

For any privacy-related concerns, you can lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority

Contact Information

For any inquiries, please reach out to us at:

Email: charlie@thirdwall.co.uk
Registered Address: ThirdWall, 124 City Road, London, ENG, EC1V 2NP, GB